Effective Date: 1/1/2025

By making a reservation through our website, you agree to the following terms:

A valid credit card is required to guarantee your booking and for your security deposit.

You authorize us to charge your card for the full booking amount 30 days before arrival and for any damages or incidentals incurred during your stay.

Prices and availability are subject to change without notice until confirmed.

Refund / Cancellation Policy

Cancellations made 30 days or more before arrival: 100% refund. 

Cancellations less than 30 days before arrival: no refund. 

Non-refundable reservations: no refund.

No-shows or early departures: full booking amount is charged.

Shipping Policy

This is a service-based transaction. No physical goods are shipped.

Booking confirmations and check-in details are delivered via email upon successful payment.

Privacy Policy

Effective Date: 1/1/2025

At StayLuxia (“we”, “our”, or “us”), we are committed to protecting your privacy. This

Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or interact with us through third-party booking platforms such as Online Travel Agencies (OTAs).

By using our services, you consent to the data practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, postal address, nationality, identification details, and special requests.

Payment Information: Credit card or Virtual Credit Card (VCC) details provided via OTAs or directly by the guest. All payment data is processed in compliance with PCI-DSS standards.

Booking Details: Check-in and check-out dates, preferences, booking source (OTA or direct), and transaction history.

Technical Information: IP address, browser type, and usage data when visiting our website.

2. How We Use Your Information

We use the information we collect to:

Process and confirm reservations

Charge for accommodations and services via virtual terminals Communicate booking confirmations, receipts, and updates

Comply with legal, accounting, and tax obligations Improve our services and personalize guest experience

3. Sharing and Disclosure

We do not sell your personal data. We may share your information with:

Payment processors for secure payment handling

OTAs, for confirming and managing bookings

Service providers who assist in our operations (e.g., housekeeping or maintenance) under strict confidentiality Government authorities, when legally required to do so

4. Data Security

We implement reasonable and appropriate technical and organizational measures to protect your personal data, including encryption of sensitive information and secure storage of payment details. Access is restricted to authorized personnel only.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined

in this policy, including legal and financial record-keeping.

6. Your Rights

Subject to applicable law, you may:

Request access to your personal data

Correct or update inaccurate information

Withdraw your consent Request deletion of your data, subject to lawful limitations

To exercise your rights, please contact us at: [email protected]

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, track usage patterns, and analyze site performance. You can disable cookies in your browser settings.

8. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with the updated effective date.

9. Contact Us

For any questions or concerns about this 

Privacy Policy, please contact: [email protected].