Cancellation, Refund, and Rescheduling Policy
All confirmed airport transfer bookings are final and non-refundable in case of guest cancellation, no-show, change of plans, failure to provide accurate flight or pickup details, or failure to appear at the agreed pickup location within the waiting period. One rescheduling request may be accommodated if made at least [12/24] hours before pickup and is subject to driver and vehicle availability. If StayLuxia or its transport provider is unable to provide the confirmed transfer, the guest will be entitled to either a comparable replacement transfer or a refund for the affected booking.
Third-Party Driver Disclosure and Liability
Airport transfers are performed by independent third-party drivers or transport providers. StayLuxia coordinates the booking and dispatch of the service. To the maximum extent permitted by applicable law, StayLuxia shall not be liable for indirect, incidental, special, or consequential damages, or for delays caused by traffic, weather, road conditions, airport congestion, government action, force majeure, or other events beyond reasonable control. Nothing in this policy excludes or limits any liability that cannot legally be excluded, including liability arising from fraud, willful misconduct, gross negligence, or any rights available to consumers under applicable law.
Completion of payment constitutes acceptance of these terms.
