All confirmed chauffeur service bookings are final and non-refundable in cases of guest cancellation, no-show, change of plans, incorrect or incomplete pickup details, or failure to appear at the agreed pickup location within the designated waiting period.
One (1) rescheduling request may be accommodated if made at least 24 hours prior to the scheduled pickup time, subject to driver and vehicle availability.
If StayLuxia or its transport partner is unable to provide the confirmed chauffeur service, the guest will be entitled to either a comparable replacement vehicle/service or a full refund for the affected booking.
Third-Party Chauffeur Disclosure and Liability
Chauffeur services are provided by independent third-party drivers and transport partners. StayLuxia acts solely as a booking and coordination platform and does not directly operate transportation services.
To the maximum extent permitted by law, StayLuxia shall not be held liable for any indirect, incidental, special, or consequential damages, or for delays caused by traffic, weather conditions, road conditions, airport congestion, government actions, force majeure events, or any other circumstances beyond reasonable control.
Nothing in this policy excludes or limits liability that cannot legally be excluded, including liability for fraud, willful misconduct, or gross negligence, or any rights available to consumers under applicable law.
Completion of payment confirms acceptance of these terms and conditions.
